I8live Privacy Policy — Protecting Malaysian Users' Data
This document explains how i8live collects, uses, stores, and protects users' personal information. Please read it carefully to understand your rights as a user of our platform.
1. Information We Collect
I8live collects several categories of information when you register and use our platform. This information is necessary for us to provide our services properly, process transactions, and ensure the security of your account.
Account Information
During registration, we collect the username, encrypted password, email address, and phone number you provide. This information is used for identity verification, login authentication, and account-related communications.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we may retain your bank account details or e-wallet numbers such as Touch 'n Go linked to your account. Full account numbers are never stored in plain text — all payment data is encrypted and handled in accordance with strict security standards.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and access time. This data is used to detect suspicious activity, troubleshoot technical issues, and improve platform performance for Malaysian users.
2. How We Use Your Information
The information we collect is used solely for platform operations and to improve your user experience. We do not sell or rent any personal information to third parties for marketing purposes.
Your information is used on i8live primarily for the following purposes:
- Account Verification & Security: Ensures that only authorised account owners can access their accounts, preventing unauthorised access.
- MYR Transaction Processing: Processes deposits via FPX or Touch 'n Go and withdrawals to your registered bank account accurately and securely.
- Customer Support: Helps us resolve queries or issues you raise with our support team by referencing your account history and transaction records.
- Platform Improvements: We analyse aggregated usage patterns to improve the platform's interface, performance, and content relevance for Malaysian users.
3. Cookies & Tracking Technologies
I8live uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device by your browser when you visit our platform.
The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: We collect information on how users interact with the platform — such as the most frequently visited pages — to help us continuously improve the overall user experience.
- Preference Cookies: Saves your preferences such as your chosen display language so you don't need to reconfigure them each time you visit the platform.
You can manage or disable cookies through your browser settings. Please note that turning off certain cookies may affect platform functionality or require you to log in more frequently.
4. Data Storage & Security
I8live implements appropriate technical and organisational measures to protect users' personal information against unauthorised access, loss, misuse, or accidental disclosure.
Key security measures we have in place include SSL encryption for all data transmitted between users' devices and our servers, password storage in an unreadable hashed format, internal access controls limiting data access to operational needs, and continuous monitoring for suspicious activity.
User data is stored on servers protected by physical and digital security controls. Data is retained for as long as the account remains active, and for as long as required by legal or operational obligations following account closure.
5. Sharing Information with Third Parties
I8live does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain limited situations, user information may be shared with specific third parties:
- Payment Service Providers: Information required to process MYR deposits and withdrawals is shared with service providers such as local banks or authorised e-wallet operators. These providers are bound by strict confidentiality obligations.
- Legal Requirements: We may disclose user information when required by Malaysian law, court order, or a competent regulatory authority.
- Fraud Prevention: Where there is reasonable suspicion of fraudulent activity or money laundering, relevant information may be shared with the appropriate authorities in accordance with applicable law.
6. User Rights, Policy Updates & Contact Us
User Rights Over Personal Data
As a registered i8live platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you by contacting our support team.
- Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data, subject to applicable legal and operational requirements. Requests can be submitted via our support email.
Changes to This Policy
I8live reserves the right to update this Privacy Policy at any time. The latest version will always be available on this page with a clearly stated update date. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to the i8live support team at [email protected]. You may also refer to frequently asked questions page us for answers to general questions about privacy and data security.